Privacy Policy
Last Updated: 18 April 2025
Introduction
Nook & Line ("we", "us", "our") is committed to handling personal data with care and transparency. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This policy applies to all individuals who interact with our website or engage our services.
For questions about this policy, contact us at privacy@nookandl.
Data We Collect
We may collect the following categories of personal data:
- Contact information: Name, email address, phone number — submitted via our contact form or direct communication.
- Project information: Details about your property or space that you choose to share when enquiring about our services.
- Technical data: IP address, browser type, referring URLs, and pages visited — collected automatically via cookies and server logs.
- Communication records: Emails, messages, and call records related to client engagements.
How We Use Your Data
- To respond to your enquiries and communicate about potential or ongoing engagements.
- To deliver the services you have engaged us for, including site surveys, design drafting, and construction coordination.
- To improve our website and service offering based on usage patterns.
- To comply with applicable legal and regulatory obligations.
We do not sell, rent, or trade your personal data with third parties for marketing purposes.
Legal Basis for Processing
- Consent: When you submit our contact form or agree to our cookie policy.
- Contractual necessity: When processing data is required to deliver services you have engaged.
- Legitimate interests: For website analytics, security monitoring, and improving our services, where such interests are not overridden by your rights.
- Legal compliance: Where required by applicable Malaysian law.
Data Retention
We retain personal data only for as long as necessary for the purpose it was collected or as required by law:
- Enquiry data not leading to an engagement: up to 12 months.
- Project-related data for active clients: for the duration of the engagement plus 3 years.
- Accounting and financial records: 7 years in accordance with Malaysian law.
- Website analytics data: up to 24 months in anonymised form.
Third-Party Services
We use the following third-party services which may process personal data:
- Google Analytics: Website usage analysis. Data processed in accordance with Google's privacy policy.
- Google Maps: Location display on our website. Subject to Google's privacy terms.
- Email service provider: For communications and enquiry management.
We require third-party processors to handle data in accordance with applicable data protection law.
Data Security
- All data in transit is encrypted using TLS/HTTPS.
- Access to client data is restricted to staff with a legitimate business need.
- Project files are stored on access-controlled systems.
- In the event of a data breach, we will notify affected individuals and relevant authorities as required by PDPA.
Cookies
Our website uses cookies to improve your experience and understand site usage. For full details on the types of cookies we use and how to manage them, please read our Cookie Policy.
Your Rights
Under Malaysia's PDPA 2010, you have the right to:
- Access personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Withdraw consent for data processing (where consent was the basis).
- Request deletion of your data, subject to legal retention obligations.
- Lodge a complaint with Malaysia's Personal Data Protection Department (JPDP).
To exercise any of these rights, contact us at privacy@nookandl. We will respond within 21 days.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their respective privacy policies before submitting personal data to them.
Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us so we can remove it.
Policy Updates
We may update this policy periodically. Material changes will be communicated via a notice on our website. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact & Data Controller
Data controller: Nook & Line
34 Jalan SS 22/25, Damansara Jaya, 47400 Petaling Jaya, Selangor, Malaysia
Email: privacy@nookandl
Phone: +60 3-7733 8126